Returns & Exchanges

At PawNexa, we want you and your pet to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most items. If a product doesn't meet your expectations, simply follow our streamlined process to initiate a return or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unused items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.